Privacy Policy - Tameer Saz

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Compliance Statement

This Privacy Policy applies to the Tameer Saz mobile application and web portals. It specifies our compliant data standards aligned with the Pakistan Electronic Crimes Act (PECA), the General Data Protection Regulation (GDPR), and mobile store guidelines.

1. Introduction

Welcome to Tameer Saz ("the Application," "we," "our," or "us"). Tameer Saz is a construction planning and services marketplace platform ("Company"). The Application connects homeowners, contractors, architects, labour professionals, and building materials suppliers in a unified digital ecosystem to streamline construction projects across Pakistan.

This Privacy Policy describes in detail how we collect, use, disclose, store, transfer, and protect your personal information when you use our mobile application and associated services (collectively, the "Service"). By accessing or using Tameer Saz, you signify your agreement to this Privacy Policy in its entirety. If you do not agree with the terms of this Policy, please do not use our Service.

This policy complies with applicable data protection regulations, including best practices under the General Data Protection Regulation (GDPR), Pakistan Electronic Crimes Act (PECA), Google Play Store Developer Policies, and Apple App Store Review Guidelines.

2. Information We Collect

We collect information that you provide directly, information collected automatically through your use of the Service, and information from third-party services.

2.1 Information You Provide Directly

Category	Data Elements
Identity Information	Full name, display name
Contact Information	Mobile phone number
Account Information	Account role (Homeowner, Contractor, Architect, Labour, Supplier), profile photograph
Professional Information	Business name, service categories, trade specializations, years of experience, service coverage areas, CNIC (optional)
Project Information	Construction project name, project address, plot size, construction type, budget range, project timeline
Financial Information	Cost estimates, project budgets (not payment card data — we do not process payments directly)
Communication Content	Messages sent through the in-app chat system between users

2.2 Information Collected Automatically

When you access or use our Service, we automatically collect certain technical and behavioral information:

Device Information: Device model, operating system version, unique device identifiers (IDFV, Android ID), screen resolution
Log Data: IP address, access timestamps, app crash reports, error logs, diagnostic data
Usage Analytics: Features accessed, screens viewed, time spent on features, navigation paths, button interactions
Performance Data: App loading times, network request latency, rendering performance metrics
Authentication Tokens: Firebase Authentication tokens and session identifiers

2.3 Information Collected from Third Parties

When you use third-party authentication or integration services, we may receive limited information from:

Google Sign-In (OAuth 2.0): Your name, email address, and Google profile photograph, as authorized by you during the sign-in flow
Firebase Authentication (Phone Number): When you authenticate using your mobile phone number, Firebase processes and stores your number as an authentication credential

3. How We Use Your Information

We use the information we collect for the following specific and legitimate purposes:

3.1 Providing and Operating the Service

Creating and managing your user account and profile
Connecting homeowners with contractors, suppliers, and labour professionals
Facilitating in-app real-time messaging between users
Generating AI-powered construction cost estimates and project timelines
Displaying marketplace listings of registered professionals and suppliers
Enabling the upload and display of portfolio images and product catalogs

3.2 Service Personalization & Matching

Matching your construction requirements with relevant professionals and suppliers
Recommending contractors or suppliers based on your project location and scope
Displaying contextually relevant content in the marketplace

3.3 Safety, Security & Integrity

Verifying the identity of contractors and suppliers through business registration and experience credentials
Preventing fraud, abuse, and unauthorized access to accounts
Monitoring for suspicious activity and enforcing our Terms of Service
Processing email verification status for professional marketplace listings

3.4 Analytics & Performance Improvement

Analyzing aggregated usage patterns to improve application features
Identifying and fixing bugs, crashes, and performance issues through Firebase Crashlytics and Performance Monitoring
Measuring the effectiveness of our features through Firebase Analytics

3.5 Communications

Sending push notifications about new messages, project updates, and activity relevant to your account
Notifying you of important changes to our Service or this Privacy Policy
Responding to your support inquiries and feedback

3.6 Legal Compliance

Complying with applicable laws, regulations, and legal processes
Enforcing our legal rights and agreements

4. Legal Basis for Processing (GDPR)

For users located in the European Economic Area (EEA) or other jurisdictions requiring a legal basis for data processing, we process your personal data under the following lawful bases:

Processing Purpose	Legal Basis
Account creation and Service delivery	Performance of a Contract (Article 6(1)(b) GDPR)
Analytics and performance monitoring	Legitimate Interests (Article 6(1)(f) GDPR)
Marketing communications	Consent (Article 6(1)(a) GDPR)
Legal obligation compliance	Legal Obligation (Article 6(1)(c) GDPR)

5. How We Share Your Information

We do not sell, rent, trade, or otherwise transfer your personal information to third parties for commercial purposes. We share your information only in the following limited circumstances:

5.1 Within the Tameer Saz Platform (User-to-User Sharing)

Your public profile information (name, profile photo, role, specializations, service areas, ratings) is visible to other registered users of the platform in the marketplace.
Messages you send in the in-app chat are shared with the specific recipient of that conversation.
Professional profiles (contractor/supplier portfolios, experience, pricing, certifications) are publicly visible within the marketplace to facilitate connections.

5.2 Third-Party Service Providers

We engage trusted third-party vendors who process data only on our behalf and under our instructions, under strict data processing agreements:

Service Provider	Purpose	Data Shared
Google Firebase (Firestore)	Database and real-time data storage	Profile data, project data, chat messages
Google Firebase (Authentication)	User authentication	Phone number, Google account identity
Google Firebase (Storage)	Profile image and portfolio file storage	Uploaded images and files
Google Firebase (Crashlytics)	Crash reporting and stability analysis	Device info, crash stack traces
Google Firebase (Analytics)	Usage analytics and screen tracking	App usage events
Google Firebase (Performance Monitoring)	App performance measurement	Network and rendering metrics
Google Sign-In	OAuth authentication	Name, email, Google profile photo

All Firebase services are operated by Google LLC and governed by Google's Privacy Policy.

5.3 Legal Requirements & Safety

We may disclose your information if required by law, regulation, subpoena, court order, or governmental authority, or if we believe in good faith that disclosure is necessary to protect the rights, property, or safety of Tameer Saz, our users, or the public.

5.4 Business Transfers

In the event of a merger, acquisition, corporate restructuring, or sale of all or substantially all of our assets, your information may be transferred to the acquiring entity, subject to equivalent privacy protections.

6. Data Storage and Retention

6.1 Storage Location

Your data is stored on Google Firebase infrastructure, which maintains data centers primarily in the United States and other global regions. By using our Service, you consent to the transfer of your information to these international locations.

6.2 Retention Periods

Data Category	Retention Period
Active user account and profile data	Duration of account existence + 90 days post-deletion
Chat messages	Duration of account existence + 90 days post-deletion
Project and cost estimation data	Duration of account existence + 90 days post-deletion
Crashlytics diagnostic logs	90 days from event
Analytics event data	14 months (Google Analytics default)
Authentication records	Duration of account existence

When you request account deletion, we will delete your personal data within 30 days, except where retention is required by law or for legitimate dispute resolution purposes.

7. Data Security

We implement industry-standard technical and organizational security measures to protect your information against unauthorized access, disclosure, alteration, or destruction:

Encryption in Transit: All data transmitted between the Application and our servers is encrypted using TLS 1.2 or higher (HTTPS).
Encryption at Rest: Firebase Firestore, Firebase Storage, and Firebase Authentication implement server-side encryption for stored data.
Authentication Security: We use Firebase Authentication, which implements secure token-based sessions. Phone authentication uses time-limited OTP codes; Google Sign-In uses OAuth 2.0 protocol.
Access Controls: Access to production databases is restricted to authorized personnel on a need-to-know basis.
Crash & Error Monitoring: We use Firebase Crashlytics to proactively detect and remediate security-sensitive crashes.

Important: While we strive to protect your personal information, no method of data transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security against all possible threats.

8. Permissions We Request

To provide the full functionality of Tameer Saz, we request the following device permissions:

Permission	Purpose	Required / Optional
Camera	Capturing profile photos and portfolio project images	Optional
Photo Library (Read)	Selecting profile photos and images to upload	Optional
Photo Library (Write)	Saving images to your photo library	Optional
Microphone	Reserved for future in-app voice features	Optional
Location (When In Use)	Identifying service coverage area for marketplace matching	Optional
Notifications (Push)	Receiving chat messages and project update alerts	Optional
Network Access	Core app functionality requiring internet connectivity	Required

You may revoke any optional permission at any time through your device's Settings application. Revoking optional permissions may limit certain features.

9. Children's Privacy

Tameer Saz is not intended for, directed at, or designed for use by children under the age of 18 (eighteen) years. We do not knowingly collect personal information from minors.

If you are a parent or guardian and you believe that a person under 18 has provided us with their personal information without your consent, please contact us immediately at the contact details listed in Section 13. Upon receiving such a request, we will take prompt steps to verify the information and delete it from our systems as quickly as reasonably practicable.

10. Your Privacy Rights

Depending on your jurisdiction and applicable law, you may have the following rights regarding your personal data:

10.1 Rights Available to All Users

Right to Access: You can view your profile and account information directly within the Application at any time.
Right to Rectification: You can update or correct your profile information (name, phone number, profile photo, professional details) through the "Edit Profile" section.
Right to Delete: You may request deletion of your account and associated data by using the "Delete Account" option in the Application settings.
Right to Withdraw Consent: You may disable push notifications at any time in your device settings or within the Application.

10.2 Additional Rights for EEA / UK Residents (GDPR / UK GDPR)

Right to Data Portability: Request a copy of your personal data in a structured, machine-readable format.
Right to Restriction of Processing: Request that we temporarily stop processing your data under certain circumstances.
Right to Object: Object to processing based on legitimate interests.
Right to Lodge a Complaint: You have the right to lodge a complaint with your local data protection supervisory authority.

To exercise any of these rights, please contact us using the details in Section 13. We will respond to verifiable requests within 30 days.

11. Third-Party Links and Services

The Application may contain links to third-party websites, profiles, or services (such as external business websites of contractors or suppliers). This Privacy Policy applies only to our Application and Service. We are not responsible for the privacy practices of any third-party platforms. We encourage you to review the privacy policies of any third-party services you access.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, Service features, legal requirements, or other operational reasons. When we make material changes, we will:

Update the "Last Updated" date at the top of this document.
Display an in-app notification or prompt alerting you to the updated policy.
For significant changes, we may require you to re-acknowledge the updated policy before continuing to use the Service.

Your continued use of the Service following the posting of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Policy regularly.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Company: Tameer Saz

Email: contact@tameersaz.tech

Support Email: contact@tameersaz.tech

Mailing Address: 79CC, Block A , Khayabaan e Amin , Lahore, Pakistan

We are committed to resolving privacy concerns and will respond to all inquiries within 5 business days.

14. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of Pakistan, without regard to its conflict of law principles. Any disputes arising under or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Pakistan.

*This Privacy Policy was last reviewed and updated on June 29, 2026, and is effective as of that date.*